🛒 Orders & Account

Do I need to create an account to place an order?

No, an account is not required. You can complete your purchase as a guest. However, creating an account allows you to track your orders, view your order history, and manage your details more conveniently for future purchases.

Can I change or cancel my order after placing it?

Order modifications or cancellations may be possible if requested within 24 hours of placing your order. Please contact us at frontdesk@slytra.com as soon as possible. Once an order has been dispatched, we are unable to make changes.

What should I do if I entered the wrong shipping address?

Please contact us immediately at frontdesk@slytra.com with your order number and the correct address. We will do our best to update it before dispatch. We cannot be held responsible for deliveries made to incorrectly submitted addresses.

💳 Payments & Currency

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express) as well as PayPal. All payment options are displayed at checkout. We do not accept bank transfers or cash payments.

Is it safe to enter my payment details on your site?

Yes, absolutely. Our store uses SSL (Secure Socket Layer) encryption to protect all data transmitted during checkout. Your payment information is processed through secure, verified gateways and is never stored on our servers.

Will I be charged in my local currency?

All prices on our store are displayed in USD. If your card is issued in a different currency, your bank or payment provider will apply their standard exchange rate at the time of the transaction. Any currency conversion fees are determined by your bank and are outside of our control.

🚚 Shipping & Delivery

How long will my order take to arrive?

Orders are typically processed within 72 hours of being placed. Delivery times vary by region: USA & Canada 2–4 weeks | UK & Europe 2–4 weeks | Australia & New Zealand 2–4 weeks | Rest of World 2–5 weeks. Please note these are estimates and may vary during peak periods.

How do I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to track your parcel at 17track.net. If you have not received tracking information within 5 business days, please contact us.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with all tags attached. To initiate a return, please contact us at frontdesk@slytra.com with your order number.

My order arrived damaged or with a missing item — what should I do?

We sincerely apologise for any inconvenience. Please contact us within 14 days of receiving your order at frontdesk@slytra.com, including your order number and clear photographs of the issue. We will arrange a replacement or refund as appropriate.

I haven't received my order — what should I do?

If your order has not arrived within the estimated delivery window, please first check your tracking information. If the tracking shows no movement or the parcel appears lost, contact us at frontdesk@slytra.com and we will investigate and resolve the matter promptly.