This Privacy Policy sets out how slytra.com (“we”, “us”, “our”) gathers, processes, and safeguards the personal information of our customers and site visitors.

1. Who We Are

2. What Counts as Personal Data

Personal data refers to any information that can be used to identify you, whether directly or in combination with other data. Information that has been fully anonymised — meaning it can no longer be traced back to any individual — does not fall within this definition.

3. Information We Collect

From you directly

This includes account registration details, contact information, purchase and payment data (such as card information, billing and delivery addresses), and any information you share when reaching out to our support team or completing a form on our site.

Automatically

When you browse our site, we automatically collect technical data including your device type, browser, IP address, operating system, usage and diagnostic information, and approximate location.

4. How We Use Your Data

• To fulfil your orders, deliver customer support, and maintain the smooth operation of our services.
• For analytics, fraud prevention, and account security — activities we carry out on the basis of our legitimate interest in operating a safe and reliable store.
• To send you marketing communications, but only where you have given your consent to receive them. You may withdraw this consent at any time.
• To comply with our legal and regulatory obligations.

5. Cookies

At present, we use only essential cookies that are strictly necessary for the site to function — for example, to retain the contents of your shopping bag and keep you signed in to your account. We do not currently use cookies for advertising or behavioural tracking purposes. Should this change in the future, we will update this policy accordingly and introduce a cookie consent mechanism as required under EU regulations. You may manage your cookie preferences through your browser settings at any time, though doing so may affect certain aspects of your browsing experience.

6. Who We Share Data With

We share your data only with trusted service providers who assist us in operating our business, including payment processors and shipping or logistics partners. We do not sell your personal data, nor do we share it with third parties for their own marketing purposes without your explicit consent.

In order to fulfil and deliver your order, certain details — such as your name, delivery address, and order information — may be transferred to logistics partners located outside the European Economic Area, including in China. Such transfers are made solely for the purpose of processing and delivering your purchase, and are carried out with appropriate safeguards in place as required under the GDPR.

7. Legal Basis for Processing

For individuals residing in the EEA, our processing of personal data is grounded in the legal bases set out in Article 6(1) of the GDPR. Where processing is based on consent, we will always seek your explicit agreement before proceeding.

8. Children’s Privacy

Our store is designed for adults aged 18 and over, in line with the minimum age requirement stated in our Terms & Conditions. We do not knowingly collect personal data from individuals under the age of 16. If we become aware that such data has been collected, we will take immediate steps to delete it.

9. Your Rights, Data Security & Retention

You have the right to request access to, correction of, or deletion of your personal data. You may also object to or request a restriction on certain types of processing, and ask for your data to be provided in a portable format. Additionally, you have the right to lodge a complaint with your local data protection authority. We aim to respond to all such requests within 30 days.

We apply reasonable technical and organisational measures to keep your data secure. Your information is retained only for as long as is necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.

Updates & Contact

We may revise this Privacy Policy periodically to reflect changes in our practices or applicable law. Continued use of our site following any update will be taken as acceptance of the revised policy. If you have any questions about how we handle your data, please contact us at frontdesk@slytra.com (ROYALFORT S.R.L.).