1. How Delivery Timing Works

The total time from order to doorstep is made up of two stages: the time we take to prepare and dispatch your garments (processing), plus the time your parcel spends in transit with the carrier. Your overall delivery window is the sum of both.

2. Processing

Orders are handled Monday through Friday. For items held in stock, we aim to dispatch within 1–3 business days of your order being received. Once processing is complete, your parcel is handed to the carrier on the following business day.

3. Transit Times

• Standard international transit: 7–15 business days from the date of dispatch.
• Typical end-to-end estimate for standard orders: 8–18 business days.
• During peak seasons or promotional periods, please allow up to 20 business days for delivery.

4. Import Duties & Customs

A portion of our orders are fulfilled from warehouses located outside the European Union. Where this applies, your destination country’s customs authority may levy import duties, clearance fees, or VAT upon the parcel’s arrival. These additional charges are not reflected in your checkout total and are the recipient’s sole responsibility. Please be aware that customs inspections may also extend transit times. We recommend checking with your local customs office in advance if you would like to estimate any potential costs.

5. Where We Ship

Europe

We ship to Romania and all other EU member states, as well as the United Kingdom.

North America

We deliver to the United States and Canada.

Elsewhere

For all other destinations, please reach out to us at frontdesk@slytra.com to check whether we are currently able to ship to your country.

6. Shipping Costs & Carriers

Delivery fees are determined at checkout based on your destination, the weight of your parcel, and the total order value. Depending on where your order is headed, it may be handled by a national postal service or a regional courier partner. Your dispatch confirmation email will include the name of the carrier and a link to track your parcel.

7. Address Accuracy

We kindly ask that you carefully review your delivery details before completing checkout. We are unable to accept responsibility for delivery failures or delays that arise from incomplete or inaccurate address information entered at the time of ordering.

8. If You Miss Delivery

Should you be unavailable at the time of a delivery attempt, the carrier will typically leave a notification card with instructions on how to collect your parcel. If the parcel is not collected within the carrier’s holding period, it will be returned to us. In such cases, any refund issued will have the cost of return shipping deducted.

9. Tracking & Delivery Issues

A tracking number will be sent to you as soon as your order has been dispatched. If your tracking information has not updated within 5 business days of your order date, please contact us at frontdesk@slytra.com quoting your order number.

Parcel hasn’t arrived

Within 48 hours of the expected delivery date: check with neighbours or building staff and verify the delivery address on your order. After 48 hours: contact the carrier directly using your tracking number, and also notify us at frontdesk@slytra.com.

Parcel arrived damaged

If damage to the outer packaging is visible upon delivery, please note it on the delivery receipt (or refuse the parcel), photograph the damage, and report it to us at frontdesk@slytra.com within 24 hours. If the damage is only discovered once the parcel is opened, please contact us within 7 days with photographs and retain the original packaging.

Wrong item received

If you have received an incorrect item, please notify us within 7 days at frontdesk@slytra.com, including your order number and photographs of what was received. Please do not wear the item or remove any tags while we resolve the matter.

10. Changing or Cancelling an Order

Before it ships: Get in touch with us at frontdesk@slytra.com as soon as possible, quoting your order number and the changes you require.

After it ships: Once an order has been dispatched, we are no longer able to modify or cancel it. You may, however, refuse delivery at the door or accept the parcel and return it in accordance with our Returns & Refunds policy.

11. Liability, Risk & Events Beyond Our Control

We accept responsibility for parcels that the carrier confirms as lost, and for items that arrive with structural damage caused during shipping. We are not liable for carrier or customs delays, charges arising from import duties, delivery failures due to incorrect addresses, unclaimed or refused parcels, or disruptions caused by events outside our reasonable control — including natural disasters, pandemics, government restrictions, industrial action, severe weather, carrier disruptions, or technical failures. In such circumstances, we will notify affected customers and offer the choice of an extended delivery window or a full refund.

The risk of loss or damage to your order passes to you at the point of successful delivery to the address or collection point you specified.