1. About These Terms & Who We Are

The following Terms and Conditions ("Terms") define the rules that govern your use of slytra.com and any purchases made through our store. Accessing our site or completing an order constitutes your full acceptance of these Terms. Should you disagree with any provision, we ask that you discontinue use of the site.

Minimum Age: A minimum age of 18 is required to place an order with us. Visitors under 18 may only use this site under the direct supervision and with the consent of a parent or legal guardian.

2. Our Products & Listings

• Imagery, written descriptions, and sizing information for our womenswear pieces are intended as a general reference and may not reflect every detail of the physical garment.
• Colour tones and fabric details may render differently on screen depending on your device's display calibration.
• We make every effort to maintain accurate listings, though we cannot guarantee they are entirely free of errors at all times.

3. Stock & Availability

• All items in our collection are sold subject to current stock availability.
• We reserve the right to modify available quantities or withdraw any listing from sale at any time and without prior notice.
• In the event that an item is found to be out of stock after your order has been confirmed, we will contact you promptly to arrange a full refund or offer a suitable alternative.

4. Pricing & Currency

• Prices are presented in EUR, GBP, or USD based on your browsing location.
• All displayed prices incorporate applicable taxes unless explicitly stated otherwise.
• Delivery charges are calculated separately and presented to you at the checkout stage.
• Import duties or VAT levied by your destination country on orders shipped from outside the EU are not included in our prices and remain the buyer's sole responsibility (refer also to Section 7 and our Shipping & Delivery policy).
• We may revise prices at any time; the price shown at the point of order confirmation is the amount you will be charged.

5. Payment

• Your payment is processed at the moment your order is submitted.
• We accept all major credit and debit cards as well as PayPal.
• Your full card details are never retained on our own servers.
• All payment information is transmitted using industry-standard encryption protocols to keep your data secure.

6. How Orders Work

Placing an Order

• Choose your favourite pieces and add them to your shopping bag.
• Proceed to our secure checkout when you are ready.
• Provide your delivery and billing information, ensuring all details are correct.
• Review your full order summary before confirming.
• Submit your payment to complete the purchase.
• You will receive an order confirmation to the email address provided.

Confirmation & Refusal

A binding sales agreement is formed once we have confirmed your order. We reserve the right to cancel or decline an order where stock issues, pricing errors, or suspected fraudulent activity are identified.

Your Responsibility

You are responsible for providing accurate contact and delivery information when placing your order. We cannot be held liable for delays or failed deliveries resulting from incorrect details submitted by the customer.

7. Shipping, Transit & Customs Duties

We deliver to Romania, other EU member states, the United Kingdom, and additional countries listed on our Shipping & Delivery page — please review that page before placing your order to confirm we ship to your location.

• Order processing: 1–3 business days.
• International transit: 7–15 business days.
• These timelines are estimates only, not guarantees, and begin from the date of order confirmation.

Import Duties & VAT

Certain orders are dispatched from logistics facilities located outside the European Union. As a result, your order may be subject to import duties, customs fees, or VAT applied by your destination country upon arrival. These charges are not included in your checkout total and are entirely the recipient's responsibility. We recommend contacting your local customs authority in advance if you wish to estimate any potential costs.

8. Delivery Problems

• If your parcel is lost or arrives with concealed damage not visible from the outside, please notify us within 7 days of the expected delivery date.
• If external damage to the packaging is apparent at the time of delivery, note this on the delivery receipt and report it to us within 24 hours.
• We will liaise with the carrier on your behalf to investigate and resolve the matter.
• Risk in the goods transfers to you once the parcel has been successfully delivered to the specified address.

9. Right of Withdrawal (14-Day Cooling-Off Period)

You hold the statutory right to withdraw from your order within 14 calendar days, without being required to provide a reason.

When the 14 days start

• The withdrawal period begins on the day you, or a person you have designated, takes physical receipt of the goods.
• Where an order is delivered across multiple parcels, the period commences from the day the final parcel is received.

How to cancel

Send an email to frontdesk@slytra.com with the subject line "Order Cancellation – [Order Number]", including your full name, order number, and the date of purchase.

Sending the item back

The item must be returned to us within 14 days of notifying us of your intention to cancel. All garments must be unworn and in their original condition, with tags and packaging intact where applicable. We strongly recommend using a tracked shipping method. As our returns facility is situated outside the EU, please retain your shipping receipt as proof of return for customs or refund purposes. Our support team will confirm the correct return address upon contact at frontdesk@slytra.com.

Refunds for cancelled orders

Refunds are issued within 14 business days of receiving and inspecting the returned item. The product price and your original standard delivery fee will be reimbursed; any additional amount paid for express delivery will not be refunded. Return shipping costs are borne by the customer unless the item was faulty. Refunds are returned to your original payment method, and we may withhold the refund until the item has been received or proof of shipment has been provided.

What's excluded

The right of withdrawal does not apply to personalised or custom-made items, goods that deteriorate or expire rapidly, or hygiene-sealed products that have been opened after delivery.

10. Returns, Refunds & Exchanges

• To initiate a return, please notify us within 14 days of delivery and ensure the item is shipped back within a further 14 days. Garments must be unworn, in their original packaging, and accompanied by proof of purchase.
• Refunds are processed within 14 business days of our receiving the returned item.
• The cost of return shipping is the customer's responsibility, except in cases where the item is faulty.
• We reserve the right to reduce the refund amount if the item shows signs of wear or damage that is not attributable to us.
• We do not offer direct exchanges — please return the item for a refund and place a new order for your preferred style or size.

11. Product Warranty & Defects

In accordance with applicable EU consumer legislation, you are entitled to a 2-year statutory guarantee covering conformity defects, which grants you the right to repair, replacement, or a proportionate price reduction for any defective item.

Any defect or damage must be reported to frontdesk@slytra.com within 7 days of delivery, accompanied by clear photographs of the issue.

12. Complaints

For issues relating to faulty or non-conforming goods, please refer to Section 11 above. For any other complaint regarding your order, our service, or these Terms, please email frontdesk@slytra.com with the subject line "Complaint – [Order Number]". We will acknowledge your message within 48 hours and aim to reach a full resolution within 7 business days.

13. Your Responsibilities & Our Intellectual Property

By using our site, you agree to: supply accurate information when browsing or placing an order; use the site solely for lawful purposes; refrain from interfering with the site's operation or attempting unauthorised access; and respect our intellectual property rights and those of third parties.

All content on slytra.com — including text, imagery, logos, and design elements — is the property of ROYALFORT S.R.L. You are welcome to view and print pages for personal use and to share product links, but any other form of copying, scraping, or commercial reuse requires our prior written consent.

14. Liability, Disclaimers & Events Beyond Our Control

To the fullest extent permitted by law:

• We shall not be liable for any indirect or consequential losses arising from your use of our site or products.
• Our total liability in connection with any order is limited to the price paid for the relevant item.
• We are not responsible for delays caused by circumstances outside our reasonable control.

Our products are provided on an "as is" basis, beyond any warranty expressly stated in these Terms or required by law. Nothing in these Terms limits any statutory consumer rights that cannot lawfully be excluded, including those afforded under EU consumer legislation.

Force Majeure

We will not be held liable for any delay or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to: natural disasters, acts of war or civil unrest, government action (including customs or export restrictions), pandemics, industrial action, supplier or carrier failures, or technical outages.

15. Governing Law, Jurisdiction & Updates to These Terms

These Terms are governed by and construed in accordance with Romanian law. If you are an EU consumer, you may choose to bring proceedings either in your country of residence or in Romania — this does not affect any mandatory consumer protection rights applicable in your jurisdiction.

We may update these Terms at any time. Revisions will be published on this page with an updated "Last Updated" date; for material changes, we will also notify you by email or via a notice on our website. Continued use of the site following any update constitutes acceptance of the revised Terms. We encourage you to review this page periodically.

By placing an order on slytra.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.